Responsible Gaming

Responsible gaming at vegasmobile.bet (Vegas Mobile project for UK players) means approaching online casino entertainment in a conscious, informed and controlled way. Gambling should remain a form of leisure, never a way to solve financial problems or cope with distress. This page is designed to help you OBSERVE your own play, EXPAND your understanding of risks and tools, and REFLECT on whether gambling still fits comfortably within your life. Vegas Mobile, operated by ProgressPlay Limited and licensed by the UK Gambling Commission (account 39335), provides a range of responsible gambling tools and dedicated support so that you can set limits, take breaks, or stop playing altogether whenever needed.

If your play ever stops feeling fun or starts to cause concern, our support team is available to listen, to help you configure the available tools, and to direct you towards professional, confidential help. The information on this page does not replace the full Terms & Conditions at vegasmobile.bet/terms-and-conditions, but is designed to make your rights and options clear and easy to use.

Risk Awareness

To gamble responsibly, it is important to OBSERVE patterns in your own behaviour, EXPAND your awareness of how gambling products work, and REFLECT on whether your play remains under control. Some signs may indicate that gambling is becoming risky or problematic:

• Gambling more frequently or for longer sessions than you initially planned.
• Thinking about gambling a lot of the time, even when you are not online.
• Chasing losses by increasing your stakes or returning quickly after losing money.
• Spending money on gambling that you need for bills, rent, food or other essentials.
• Borrowing money or using overdrafts/credit (where available outside the UK) to fund gambling.
• Lying to friends or family about how much time or money you spend gambling.
• Feeling irritable, anxious or low when you are not gambling, or using gambling to cope with stress.
• Ignoring work, studies or family responsibilities because of gambling.

If you recognise several of these signs, you may be at risk of gambling-related harm. An early response substantially reduces that risk.

Self-Assessment Questions

The following short self-check is not a diagnosis, but it can help you REFLECT on your current situation. Answer honestly with "yes" or "no":

• Do you ever gamble with money that was intended for other important expenses?
• Do you regularly spend more time or money gambling than you intended when you started?
• Have you tried to cut down or stop gambling, but found it difficult?
• Do you gamble to escape problems, relieve stress, or improve your mood?
• Have other people expressed concern about your gambling behaviour?
• Do you feel guilty, ashamed or anxious after gambling?

If you answered "yes" to two or more questions, we strongly encourage you to use the tools described below, consider a Time-Out or self-exclusion, and contact independent support such as GamCare or Gambling Therapy for a confidential discussion.

Limits & Tools

Vegas Mobile provides several tools in line with UK Gambling Commission requirements and industry best practice, helping you to OBSERVE your spending, EXPAND your control over play, and REFLECT before risks grow. These tools are available for UK players at vegasmobile.bet/play-responsibly and within your logged-in account.

Deposit Limits

Deposit limits allow you to set a maximum amount you can deposit over a chosen time frame. Once reached, you cannot exceed that limit until the period resets.

1. Where to set limits: After logging in, go to "My Account" or "Cashier", then select "Responsible Gambling" or "Deposit Limits". These options are provided as part of the ProgressPlay platform used by vegasmobile.bet.
2. Types of limits: You can usually choose:
   • Daily limit - for example, a maximum of £20 per day.
   • Weekly limit - for example, a maximum of £50 per week.
   • Monthly limit - for example, a maximum of £100 per calendar month.
3. How to set: Enter the maximum amount in GBP that you can comfortably afford to lose within the chosen period (e.g. "20" for £20 daily). Confirm your choice and read the on-screen confirmation message carefully.
4. Changes to limits: Decreases to limits normally take effect immediately. Increases are subject to a cooling-off period (for example, 24 hours or longer) in line with UKGC rules, and you may be asked to re-confirm your decision before the new higher limit starts to apply.

Important: Deposit limits apply to deposits, not to total losses or stakes. If you need stricter control, consider Time-Out or self-exclusion as described below.

Session Time Limits and Reality Checks

To help you OBSERVE the time you spend gambling, vegasmobile.bet offers session control tools (sometimes called "reality checks" or "session timers").

• Activating reality checks: In your account's "Responsible Gambling" section, you can enable pop-up reminders after a set period of continuous play (for example every 20, 40 or 60 minutes). These pop-ups summarise how long you have been playing and your net result, prompting you to REFLECT and decide whether to continue.
• Session time limits: Where available, you can set a maximum single-session duration. When this time limit is reached, you will be automatically logged out or asked to confirm that you wish to continue.
• Practical tip: Before starting a session, decide in advance how much time you wish to spend, set a reality check or timer accordingly, and stop playing when the reminder appears-even if you feel like continuing.

Time-Out (Short Breaks)

Time-Out allows you to take a temporary break from gambling while retaining the option to return after a short cooling-off period.

1. How to activate: Log in and navigate to "My Account" > "Responsible Gambling" > "Time-Out" (or similarly labelled section). Follow the on-screen instructions.
2. Duration options: You may typically choose a Time-Out period from 24 hours to several days or weeks (for example, 24 hours, 48 hours, 72 hours, or up to 6 weeks). Select the period that best meets your needs.
3. During Time-Out: You will not be able to deposit or place bets. In most cases you will be prevented from accessing casino games from the moment the Time-Out is applied.
4. After Time-Out: Once the selected period ends, your account will automatically become available again, subject to standard security checks. There is no obligation to resume play.

If you feel that a short break is not sufficient, please consider the longer-term self-exclusion options described in the next section or register with GamStop for UK-wide self-exclusion.

Self-Exclusion

Self-exclusion is designed for players who recognise that they are at risk of, or are already experiencing, gambling-related harm. When you self-exclude from vegasmobile.bet (Vegas Mobile), you are asking us to prevent you from gambling for a significant period and to take steps that support your decision, in line with UK Gambling Commission social responsibility requirements.

Site and Network Self-Exclusion (ProgressPlay)

1. Accessing the self-exclusion option: While logged in, go to "My Account" > "Responsible Gambling" or "Self-Exclusion". Alternatively, you may contact customer support via live chat or email and request self-exclusion.
2. Selecting the period: You can choose a self-exclusion period starting from at least 6 months and extending to several years or a lifetime exclusion. Select the duration that reflects your need to stop gambling.
3. Confirming your decision: You will be asked to confirm that you understand the consequences of self-exclusion and that the decision applies to your account on vegasmobile.bet. On the ProgressPlay platform, self-exclusion is normally applied across all associated ProgressPlay-operated sites (group exclusion), helping you avoid re-opening accounts on linked brands.
4. What happens next: Once self-exclusion is activated:
   • You will not be able to log in to your account or open a new account under the same personal details.
   • You will not be able to deposit or place bets during the self-exclusion period.
   • You should not attempt to bypass the exclusion (for example by creating new accounts or using different details). We will take reasonable steps to detect and close such accounts.
5. Balance and withdrawals: Any remaining withdrawable balance should be returned to you where possible, subject to identity verification, anti-money-laundering checks and the Terms & Conditions. If you believe you have an outstanding balance after self-exclusion, please contact customer support for assistance.

End of self-exclusion: At the end of the selected period, your account does not automatically become fully open. A reactivation process and additional cooling-off period may apply, during which you must confirm in writing that you wish to resume gambling. If you feel unsure, you should either extend the self-exclusion or register with GamStop.

UK-Wide Self-Exclusion with GamStop

For UK players, GamStop provides an additional, independent layer of protection that applies across all participating online gambling operators licensed by the UKGC.

• How it works: By registering for free at gamstop.co.uk, you can exclude yourself from all participating UK-licensed online gambling businesses for a selected period (for example, 6 months, 1 year, or 5 years).
• Effect on vegasmobile.bet: Vegas Mobile is integrated with GamStop. If you are registered and your GamStop self-exclusion is active, we are required to prevent you from using our services, even if you have not separately self-excluded directly with us.
• Limitations: GamStop does not block non-remote gambling (e.g. physical betting shops or casinos) or unlicensed operators. Combining GamStop with blocking software (see Support Resources) provides stronger protection.

Non-UK Players and Other Schemes

Players outside the UK may be served under the Malta Gaming Authority licence (MGA/B2C/231/2012). Local self-exclusion schemes can differ by jurisdiction (for example, Spain's RGIAJ self-exclusion register). If you play from outside the UK, please refer to the specific responsible gambling information applicable to your country of residence and the MGA jurisdiction, and consider registering with any national exclusion schemes that may exist.

Support Resources

Professional, confidential support is a key part of responsible gambling. Alongside the tools available at vegasmobile.bet, we encourage you to EXPAND your support network by contacting independent organisations. Many of these services are free and operate 24/7.

Local Support - United Kingdom

• National Gambling Helpline (GamCare): Call 0808 8020 133 free from within the UK, 24 hours a day, 7 days a week, or use live chat at gamcare.org.uk. Support is confidential and primarily in English, with options for additional language support where available.
• NHS Gambling Services: The NHS offers specialist gambling treatment services in England and, in some areas, devolved administrations. Visit nhs.uk/live-well/addiction-support/problem-gambling or speak to your GP about referral options.
• Young people: If you are under 18, you must not use our services. Young people affected by someone else's gambling can seek support via organisations such as GamCare or Childline (0800 1111).

International Support Organisations

These organisations operate independently of vegasmobile.bet and ProgressPlay Limited, and your discussions with them remain confidential, subject to their own privacy policies.

Self-Exclusion Registers and Blocking Tools

• UK - GamStop: Free self-exclusion for UK online gambling at gamstop.co.uk. Highly recommended for anyone experiencing harm.
• Spain - RGIAJ: Example of a national self-exclusion register. If you live in Spain, consult the Dirección General de Ordenación del Juego (DGOJ) website for details of the RGIAJ register.
• Blocking software: Tools such as Gamban and BetBlocker can be installed on devices to block access to gambling sites and apps. Some offer free or low-cost options and work across multiple devices.

Family and Carer Resources

• GamAnon (Gamblers Anonymous family groups): Support meetings and resources for relatives and friends affected by someone's gambling. See gamanon.org.uk (UK) or local GamAnon sites for meeting details.
• Gambling Therapy forums: Online forums and groups for both people who gamble and affected others at gamblingtherapy.org.
• GamCare support for affected others: GamCare provides specific advice and counselling options for family members and partners.

Confidentiality: When you contact these services, you can usually remain anonymous. They are experienced in dealing with gambling-related issues and can provide emotional support, practical strategies and, where necessary, referrals to further treatment.

Help for Family

Gambling problems often affect not only the person who gambles but also their family, friends and colleagues. If you are worried about someone who uses vegasmobile.bet, you can OBSERVE changes in their behaviour, EXPAND your understanding of gambling addiction, and REFLECT on how best to approach them in a supportive, non-judgmental way.

How to Start the Conversation

• Choose the right moment: Speak when the person is calm and sober, not in the middle of gambling or immediately after a loss.
• Use "I" statements: Focus on how their behaviour affects you ("I'm worried because...") rather than accusing ("You always...").
• Be specific: Mention concrete examples, such as missed events, financial difficulties or mood changes.
• Avoid confrontation: The goal is to open a dialogue, not to win an argument. Be prepared for denial or defensiveness.

Encouraging Support and Treatment

• Suggest professional help: Encourage them to contact the National Gambling Helpline (0808 8020 133), GamCare, Gambling Therapy or their GP. Offer to sit with them while they make the call or access a live chat.
• Discuss practical steps: Talk about using deposit limits, Time-Out, self-exclusion or GamStop registration to create a safer environment.
• Agree on financial safeguards: Where appropriate, discuss temporary control measures such as limiting access to shared funds or separating finances to prevent further harm.

Support for You as a Family Member

• Family support groups: Consider contacting GamAnon (gamanon.org.uk) or using online forums on gamblingtherapy.org and gamcare.org.uk to connect with others in similar situations.
• Professional counselling: Your own mental health matters. You may benefit from speaking with a counsellor or psychotherapist experienced in addiction and family dynamics. Your GP can advise on local services.
• Emergency situations: If you believe there is an immediate risk of harm (for example, suicidal thoughts or threats), contact emergency services or the appropriate crisis hotline in your area without delay.

Remember that you are not responsible for another adult's gambling behaviour. However, by seeking support and establishing healthy boundaries, you can protect yourself while still encouraging the person you care about to get help.

Operator's Commitment

Vegas Mobile, operated by ProgressPlay Limited and licensed by the UK Gambling Commission (account 39335) and the Malta Gaming Authority (MGA/B2C/231/2012), is committed to meeting and, where possible, exceeding regulatory requirements on social responsibility and player protection. Failure to do so can lead to regulatory action; accordingly, we continuously OBSERVE player behaviour, EXPAND our controls and REFLECT on their effectiveness to reduce gambling-related harm.

Internal Risk Checks and Behaviour Monitoring

• Behavioural analysis: We monitor play patterns for indicators of potential harm, such as rapid increases in deposits or stakes, lengthy or very frequent sessions, repeated declined deposits, and evidence of chasing losses.
• Affordability and source-of-funds checks: In line with UKGC expectations, we may request additional information where spending appears inconsistent with what we reasonably expect a customer can afford. This may include income or source-of-funds information.
• Reality checks and tools: We provide deposit limits, reality checks, Time-Out and self-exclusion tools, as well as GamStop integration for UK players, to enable you to manage your gambling proactively.
• Underage and vulnerable persons: We use age-verification and other controls to prevent under-18s and self-excluded individuals from accessing our services. Our products are strictly for adults aged 18+ in the UK.

When We May Contact You

Our safer gambling team may initiate contact when certain risk patterns are detected. Circumstances may include, for example:

• Significant or rapid increases in deposits or losses within a short period.
• Evidence of using multiple payment methods in a way that suggests financial distress.
• Very long or continuous play sessions without breaks.
• Signs of frustration or distress expressed to customer support.

Contact may be made via email, in-account messages, phone or live chat (where appropriate). The purpose of such contact is to:

• Discuss your gambling in a supportive, non-judgmental way.
• Provide information about tools such as limits and self-exclusion.
• Encourage you to seek independent help where needed (for example GamCare or the National Gambling Helpline).

We may also apply protective measures, such as restricting further marketing, imposing or tightening limits, or suspending the account where we believe continuing play would pose unacceptable risk or where regulatory obligations require us to do so.

Funds Protection and Dispute Resolution

• Protection of funds: Player funds are held in a segregated account, providing a medium level of protection in accordance with UKGC guidance. This means that, in the unlikely event of insolvency, there is some protection but not an absolute guarantee that all funds will be repaid.
• Complaints and ADR: If you have a complaint related to your account or responsible gambling measures, you should first contact our customer support. If a dispute cannot be resolved, UK players may escalate to our Alternative Dispute Resolution (ADR) provider, the Independent Betting Adjudication Service (IBAS), at ibas-uk.com.

Updates

Responsible gambling regulation and best practice continue to evolve, particularly in the UK where the Gambling Commission regularly updates its requirements and guidance. Vegas Mobile therefore reviews this page and related procedures on an ongoing basis.

• How we will notify you: Material changes to our responsible gambling tools or policies may be communicated through:
  • Updated information on this page at vegasmobile.bet/play-responsibly.
  • In-account notifications or pop-up messages when you log in.
  • Email communications, where appropriate and where you have not opted out of service messages.
  • Website banners highlighting important changes or new tools.
• Your responsibility: It remains your responsibility to review this page and our Terms & Conditions regularly to stay informed about how our services operate and what responsible gambling options are available.

Date of last update: 6 November 2025. Information is believed to be accurate as of 2025, but may be subject to change where required by law, regulation or internal policy improvements.

Contact & Feedback

If you have any concerns about your gambling, need help using our tools, or wish to provide feedback on our responsible gambling measures, we encourage you to get in touch. Communication with our team is confidential and is used to help us OBSERVE potential issues, EXPAND our support and REFLECT on how we can improve.

Responsible Gambling Contacts

• In-account messaging and live chat: The quickest way to reach us is often through the live chat or messaging options available after logging in to your account at vegasmobile.bet.
• Email: A dedicated responsible gambling contact email is provided in the "Contact Us" or "Responsible Gambling" section once you are logged in. Please use that address for any requests related to limits, Time-Out or self-exclusion.
• Telephone: Where a customer support phone number is made available on the website, you may use it to discuss responsible gambling issues. If you prefer not to speak by phone, please use email or live chat.

If you are unable to locate the appropriate contact details in your account area, please refer to our main site at vegasmobile.bet for current customer support information.

Feedback and Self-Control Requests Form

You can use the following form as a guide to the information we may request when you contact us about responsible gambling. The actual form available on the website may differ, but will follow similar principles.

Full name (as registered on your account):


Username or account ID:


Registered email address:


Type of request:
Set or reduce deposit limit Request Time-Out (short break) Request self-exclusion Discuss concerns about my gambling I am concerned about a family member General feedback on responsible gambling

Details of your request (please include any limits or timeframes you would like applied):

When we receive a responsible gambling request, our aim is to respond as promptly as possible, apply appropriate protections without unnecessary delay, and ensure you are informed about any additional options and independent support services that may help you.